The goal of THUNDERBPO Higher Education Answering Service is to improve campus communications for faculty, staff, and both current and prospective students, regardless of the size of the institution.
An illustration of a college that makes use of an answering service
Call Center Answering Services for Colleges and Higher Education
Numerous distinctive customer service opportunities can be found in universities and other higher education establishments. The range of requests can be enormous, from parents asking for information on graduation weekend to students phoning about financial aid. Numerous calls are placed to colleges on a regular basis. Even the most well-thought-out plans can be rapidly overwhelmed by the sheer volume of individuals calling in to ask questions. Fortunately, Thunderbpos provides an education answering service to assist in streamlining the administrative responsibilities of universities and colleges nationwide.

Picture of four call center receptionists for higher education THUNDERBPO offers virtual receptionists who are delighted to assist your callers in accordance with your school’s policies. These professionals have extensive training. A higher education call center may assist you make sure that all of your calls are answered promptly by knowledgeable, professional customer service agents. Every member of our staff receives training on how to answer calls in the exact same manner as your administration and office. This offers a smooth communication procedure that guarantees your callers are taken care of and frees up your internal team to concentrate on remaining productive without having to deal with ringing phones all the time.

This is due to the fact that THUNDERBPO staff members function as an extension of your own administrative group. Consider our receptionists the newest members of your staff instead of viewing us as merely a college answering service. We can ask THUNDERBPO more than simply simple inquiries about your offers; in addition, THUNDERBPO can give us specifics regarding class availability, deadlines, office hours, email addresses, tax forms, and other pertinent data. Through our collaboration, your staff can concentrate on offering the greatest in-person service while we take care of the phone.

An entirely customizable and adaptable education answering service
The live assistance options provided by THUNDERBPO are incredibly flexible. THUNDERBPO can act as your college’s switchboard operator, guiding callers to the relevant departments and responding to basic frequently asked inquiries. It’s not just an answering service for institutions. We can assist the admissions department by offering potential students 24-hour support and additional important information that will aid in their decision to enroll at your school. We make sure that all callers to your school, college, or university receive the information and support they need, providing them the greatest picture of your educational facilities. We do this by linking these callers with counselors and the relevant programs of interest.

Picture of a graduating class of college students from a university using an education answering serviceTHUNDERBPO can provide assistance to the IT department as well. Our team is made up of tech-savvy representatives that are prepared to assist with problem-solving and route calls according to the nature of the issue. The educational response services provided by THUNDERBPO might also be useful to the Alumni Office. Permit us to inform callers about announcements, get RSVPs, and provide information about alumni gatherings. Similar benefits can be obtained by the business office, financial services, and office of public safety. For example, a call center serving universities can provide information to callers regarding payment deadlines, canceled classes, and form delivery.

More than just basic phone answering services are available from MAP. Employees at universities and colleges may concentrate on student success instead of being sidetracked by tedious administrative work thanks to MAP, which offers a comprehensive suite of management solutions to handle incoming calls.

Reviews of THUNDERBPO Education Answering Services
Read the text of a university responding to a service review about Thunderbpos to find out what other colleges think about the company.

Universities’ Live Call Answering Service
Watch a phone recording of a real-world assistance provided to a caller by a THUNDERBPO receptionist for an educational institution.

THUNDERBPOANSWERING SERVICES FOR COLLEGES CAN ADVANCE YOUR UNIVERSITY IN CERTAIN WAYS.
Switchboard: We can answer commonly asked inquiries and route callers to the right department for more support. Our call center functions as an extension of your campus.
Admissions Prospective students phone all the time, and this interaction is essential to the process of developing a relationship that starts with the initial face-to-face meeting. In addition to conveying the school’s excellence message, customized phone responding captures crucial lead information that may otherwise be missed. Your revenue stream is immediately impacted by this call processing step. To satisfy each school’s standards, prospective students can choose from a variety of call routing alternatives. A counselor may be assigned to prospective students based on a variety of factors, such as level (undergraduate or graduate), program of interest, demographics, or alphabetical order. To guarantee that the student satisfies the requirements for any program of interest, THUNDERBPO offers comprehensive prequalification services. Email distribution that happens right after the call transfer gives the counselor access to information right away or could present a chance to follow up with a lead in the event that the caller decides not to leave a voicemail after being transferred.
IT Department: Call distribution and necessary troubleshooting in accordance with the current problem. Among the services we offer are the filing and updating of technical tickets, the submission of requests for A/V equipment rental, the transmission of rental policy information, and the provision of information on equipment availability.
Alumni Office: There are regular alumni events, and THUNDERBPO helps by informing alumni about these events, gathering RSVPs, and getting notes for office staff.
Business Office: THUNDERBPO notifies students of any new announcements, offers guidance on obtaining and completing forms, distributes forms via fax or email, provides information on office hours, reroutes callers with account holds, and offers department members after-hours messaging.
Financial Services: THUNDERBPO keeps teachers and staff informed about new announcements, like when W-2s were mailed. It also offers details on paycheck mailing delays and arrival times. Additionally, it offers department members after-hours messaging and answering services.
Security/Public Safety Office: When events occur on campus, including faculty access requirements and class cancellations, THUNDERBPO notifies the Public Safety Office. Additionally, THUNDERBPO can connect callers in need of assistance with a public safety authority and send lost and found inquiries.
Financial Aid Office: THUNDERBPO helps the Financial Aid Office by emailing forms, putting students in touch with specific staff members to get holds lifted, and helping staff members with messages sent after hours. A list of prerequisites for financial aid is another thing we can offer.
Give us a call or use this form to find out more about our call center services for higher education. A member of our team will get in contact with you to discuss your specific communication objectives and to determine what kind of answering service for education would be best for you.

If you’d like to learn more about your educational institution and our answering services, check out these articles:
Around-the-Clock Assistance: Round-the-clock Assistance for Your College

How a Receptionist Can Boost Productivity in the Office

Utilize Your Staff’s Time to the Fullest With an Answering Service