THUNDERBPO’s addiction recovery answering service and round-the-clock call center support ensure that you can better support those in need of assistance.
Addiction is challenging for the recovering addict as well as their loved ones and close friends. The realization that an addiction exists is one of the most critical turning points in the treatment process. It can be challenging to make the initial call to an addiction treatment facility, as anyone who has ever found themselves in such a circumstance understands. It takes humility and willpower to dial that number. It’s critical that callers hear a composed and comforting voice at this delicate time, and that’s precisely what our knowledgeable, kind virtual receptionists do.

Call handlers at Thunderbpos are extensively trained to deal with calls from addicts and their loved ones, as well as from individuals who are concerned about them and want to get treatment. “Is this an emergency?” and “Are you in need of help?” or “Are you calling on behalf of someone you care about that needs help?” are the crucial questions to ask first. We can accept messages and connect callers with the right person based on the responses to these inquiries and your particular instructions. We will ascertain whether the caller is a loved one seeking information because they know someone in the program, whether they are a stranger seeking information about your addiction recovery programs, or whether they are currently working with you.
We craft a personalized answering service script for addiction rehabilitation that includes pertinent inquiries for every caller. We can find out more about their insurance coverage, health issues, and addiction. Moreover, confidential follow-up appointments with addiction specialists can be arranged by THUNDERBPOreceptionists. In order to develop a treatment plan that is most appropriate for long-term recovery, we will arrange a thorough evaluation or forward calls to your program coordinators, who can enquire about your client’s medical, addiction, and treatment histories.
The following is what Thunderbolt Recovery Answering Services may offer you:
• A group of competent, well-trained agents who can reassure callers and get them the assistance they need.
• A significant increase in the staff’s availability to care for recovering addicts.
A team committed to helping addicts on the road to recovery; complete access to our call management systems and tracking tools to gauge our efficacy and customer satisfaction.
We have the expertise to support you in giving those in need the finest care possible, whether it be through big addiction recovery facilities, addiction management hotlines, local addiction recovery groups, or individual addiction coaches and psychiatrists.
Based in the United States, THUNDERBPOmedical answering services are open 24 hours a day, 7 days a week, to aid with phone support and addiction treatment programs. When rehabilitation assistance is required, we want to make sure that no call goes unanswered. We are one of the answering services with the necessary expertise and experience to manage callers seeking help for addiction. Thunderbpos blends the subtlety of experienced phone agents with the compassion of counselors. We aim to demonstrate to addiction treatment facilities that by using MAP’s efficient phone answering service, you can treat more recovering addicts with even better care!
If you would like to learn more about our answering service for addiction recovery and how it may help your addiction treatment center, here are a few articles that you may read:
The Top 8 Advantages of Working with Answering Services
Why a Round-the-Clock Answering Service Is Beneficial in an Emergency
The Reasons for Using a Live Answering Service