Faqs

There are numerous ways to advance incoming calls, but conventional call forwarding necessitates choosing the line you wish to transfer and dialing an access code (often *72) before the destination number. Additionally, “No Answer Transfer” and “Forced Ring Roll-Over” are options that the majority of local phone carriers provide. Usually, to un-forward, press *73.

No. You can easily and swiftly route all of your calls to our call center with the built-in tools provided by your phone company.

Yes, the location of your company is irrelevant thanks to Thunder’s cutting-edge technologies.

Indeed. It’s a fact that “on-call” schedules do fluctuate from time to time. You can contact your 800 number at any moment to inform the receptionist of the modification.

No. You have 30 days to terminate your Thunders service, which runs on a month-to-month basis. Early termination costs do not apply.

Yes, we are able to offer local numbers to our consumers as part of our service, depending on the market. There are other 800 numbers that are toll-free. We can assist you whether you want to use a local number to target a more focused approach or a toll-free number to promote a nationwide appeal. Here’s more information about our 800 and local numbers.

Yes, you can route any number of business or personal lines to your unique toll-free 800 number with Thunder’s answering service options.

 

Yes, you can route any number of business or personal lines to your unique toll-free 800 number with Thunder’s answering service options.

Indeed. We are able to process the majority of orders for your clients thanks to Thunder’s technology. To accomplish this, Thunder can even connect to the website of your business.

 

Among the numerous things that set Thunder apart from the competition is this. Without a doubt, Thunder has the most advanced technological skills and software, which among other things enables us to create extremely customized scripts for our clients. This enables our representatives to efficiently manage every requirement of your clients, accept payments, schedule and reschedule meetings, respond to technical inquiries, and much more. We can do anything you can dream of.

Thunder is not a mom-and-pop answering service; instead, it is a dynamic call center with over 400 people spread across the United States. You may be completely assured that your calls will be answered with a 99.9% guaranteed “up time”—regardless of unforeseen circumstances that typically result in smaller centers being down or having busy signals. Our technological prowess surpasses that of the great majority of the industry, and there is very little that we are unable to accomplish that others cannot; in fact, the contrary is true. Furthermore, because Thunder is an employee-owned business, our agents have a financial incentive to perform well and keep customers by offering superior customer service that is unrivaled in our sector. Since our average employee has worked for the company for more than five years, we can assure you that your calls are answered by knowledgeable and experienced agents, which is crucial since we are your company’s first impression.

Get Free Consultation