THUNDERBPO Property Management Answering Services are used by hundreds of real estate agencies, apartment buildings, and property managers. 
The core values of Thunderbpos Property Management Answering care include accurate message delivery, effective phone handling, and, of course, warm customer care. We can help you whether you’re an agent in need of answering service for real estate offices or you’re looking for an apartment answering service to take care of tenant calls. We have been offering property managers round-the-clock answering services for decades, so we know how to handle the many kinds of calls you get.

Picture of a residential building that makes use of a property management answering service
Call Center Services for Property Management and Live Answering Options
One thing you’ll always notice when you visit a competitive property management office is that the phone never stops ringing. In a leasing office, the phone is never empty—from maintenance personnel reporting on projects to tenants requesting rent extensions. You can see why so many property managers feel glued to their phones when you consider the dozen or more possible inquiries that the typical business can receive every day from customers asking about available properties in the neighborhood. And what about those calls received after hours from tenants? Those must also be answered by someone!

Fortunately, leasing offices that are overworked and in need of administrative assistance have options. Many beneficial services are available from Thunderbpos, all of which are tailored with property managers in mind. No matter the time of day or week, you can make sure that someone is accessible to answer calls at your business by using MAP. This implies that there won’t be any more neglected upkeep requests, missing chances to fill openings, or irate renters who end up on voicemail.

An illustration of a property manager utilizing an answering service for property management Property managers and other real estate professionals may concentrate on what’s most crucial for their business thanks to MAP’s round-the-clock property management call center service. THUNDERBPO makes it possible for the entire team to refocus on what matters most by relieving the office personnel of their phone responsibilities. Your office can operate from a stance of proactive collaboration instead of reactive firefighting. The staff of patient professionals at THUNDERBPO answers the calls, ready to assist tenants, clients, and prospective customers in any way they can.

Eliminating Missed Calls Regards to Your Call Center Partner for Property Management
The world of property management is often unpredictable. We comprehend. Emergencies do occur. There aren’t many other industries where you have to get out of bed because someone else’s water main breaks or their heating goes out. With MAP’s property management answering service, be ready for anything. MAP’s round-the-clock assistance enables it to handle your renters’ issues before they spiral out of control. While highly skilled and experienced agents are on hand to handle less critical inquiries and take thorough messages that you may review at a later time, urgent situations can be routed to your on-call repair staff. You can relax knowing that your tenants’ complaints will be addressed professionally by our virtual receptionists, regardless of the type of call they get.

Leasing agents may see the value of the expertise and experience that subject matter experts bring to the table because they are required to wear several hats in their work. That’s why rather than getting their hands dirty, property managers hire plumbers to fix faulty pipes. Think of MAP’s call center services for property management as a priceless addition to your arsenal of knowledge. Our staff is well-versed in meeting the unique requirements of our clients, and you have complete control over the message you convey to callers thanks to our customisable scripts.

When property managers collaborate with a 24-hour answering service, they have access to round-the-clock administrative support.
Ensuring that your present renters are satisfied with their contracts is the first step towards minimizing vacancy. Renewals are contingent on a tenant’s general happiness with their dealings with property management personnel, in addition to maintaining appropriate leasing terms. No one like waiting on hold or listening to elevator music as the staff puts potential tenants last. Maintain a high standard of customer service for your present tenants by using a property management answering service that answers calls promptly each time they come in.

A picture of a call center agent for property managementNaturally, incoming calls from potential tenants are equally significant. If you have open positions to fill, ignoring a call could cost you the chance to sign a fantastic new renter. You won’t again miss another query from a potential candidate if you use Thunder’s live answering service for property managers. Our staff is available to respond to inquiries from callers regarding your property, the application procedure, and anything else you would like them to know.

For property managers, maintaining communication with contractors and maintenance staff is also vital. THUNDERBPO can assist management in monitoring developments around the property and ensuring that there is open communication for any queries or issues raised by employees. The staff at THUNDERBPO will be available to receive messages from contractors and maintenance staff and forward them as needed, even in the event that a property manager takes a break.

INTEGRATIONS OF THUNDERBPOS FOR PROPERTY MANAGEMENT
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Tailored Live Support for Your Particular Property Type
SERVICE FOR APARTMENT ANSWERING
An illustration of an apartment complex that makes use of a property management phone systemHow often do you arrive at work to find that your employees have spent the first hour of the day reading through voicemails left by tenants, only to discover later that most of these messages could have been resolved with a quick email? Or maybe there was a water leak or a broken heater last night that required quick attention? By using Thunderbpos’ apartment answering service, we guarantee that every renter will speak with a live person right away. In an emergency, we’ll get in touch with your on-call professional; if it can wait, we’ll put together a comprehensive message for you. Additionally, we are able to respond to inquiries from the public regarding your apartments. In any case, your callers are satisfied and know they can count on you to provide excellent service. Also, you may minimize the number of vacancies by using our apartment answering services! Find out more about our answering service for residential apartments.

ASSISTANCE WITH CONDO’S AND HOUSING COMPLEXES
As the property manager of a condominium or upscale apartment complex, you must give your calls extra consideration. You must attend to their requirements at all times, whether of the day or night. Our expert 24-hour answering service for property managers prioritizes helpfulness at all times together with professionalism. When your callers get through to our kind agents, who are always willing to help, they will be in good hands.

BUSINESS PROPERTY MANAGEMENT SUPPORT DEPARTMENT
While the majority of tenants in commercial spaces are mostly accountable for their own area, there are many things that can occur that are beyond their control, for which they may require your assistance as their property manager. We can help you with anything from enhancing your customer service to finding more quality tenants and answering calls about problems with your properties. Whenever the phone rings, you can count on our support. Find out more about our answering service for commercial property management.

ASSISTANCE WITH REAL ESTATE
Picture of a family using a property management call center to sell their house through a real estate agentEvery call is a chance to assist one of your current clients, acquire a new one, or close a deal. It is imperative that you return such calls if you want to be a successful real estate salesperson. As we gather information on each caller, including their basic contact details and the property they are contacting about, we will treat them exactly as you would. Additionally, you can alter your script to create the ideal answering service for offices and real estate brokers. Find out more about our answering service for real estate.

CALL CENTER SERVICES FOR BUSINESSES USING SECURITY SYSTEMS
We take care of customer support calls and prospective customer questions, giving your security system firm an administrative lift. Your personnel can concentrate on what they do best while we handle the details, such as qualifying leads, scheduling installations, offering customer support, and answering inquiries. Find out more about our call center service for security systems.

SERVICES FROM CALL CENTERS FOR STORAGE COMPANIES
A call center is the perfect business partner for self storage owners looking to increase customer satisfaction, increase unit occupancy, and strengthen security. Our call services for storage companies are available around-the-clock and can be tailored to your facility’s needs. Find out more about our answering service for self-storage.

Real-time Call for Property Administration
Watch a video recording of a THUNDERBPO receptionist helping a caller in a real-world situation involving a property management company.

You can benefit from Thunder’s call center and property management answering service in the following ways:
Taking calls with a clear objective in mind, whether it’s answering a tenant’s question about where to mail their rent check or responding to emergency dispatches about lock-outs, water leaks, security concerns, or any other problem that fits your criteria.
ensuring that the answer to your live calls will always be tailored to the unique needs of the property.
operating as a live emergency hotline with a 24/7 receptionist to guarantee that your calls are escalated until your on-call representative has “confirmed received” the message.
Sharing of tenant and address databases for a smooth and effective call flow.
resolving overflowing live calls.
Property management support and answering service after hours.
supplying interactive web resources to assist in managing and supervising your employees, hence boosting accountability.
Providing your callers with the assurance that their problem or emergency has been acknowledged and will be resolved promptly can assist reduce liability concerns.
Your calls are handled correctly and appropriately for both life-threatening and non-life-threatening emergencies, such as fires and floods, as well as for no heat or hot water.
Streamline the Property Management Process
Allow our virtual receptionists to handle the phones while you focus on what most needs your attention. Because Thunderbpos is based in the United States and is available 24 hours a day, seven days a week, commercial and residential property managers alike can rest assured that they are represented with professionalism and skill. We’re ready to show you how THUNDERBPO can help grow your business and ensure the satisfaction of current tenants by professionally handling every call that comes your way.

Eager to put us to the test? We’re just as eager to prove ourselves. To start your free trial of our live phone answering service for property management, give us a call or complete this brief form.

If you’d like to learn more about your property management company and our answering services, check out these articles:
Manage a 24-Hour Business with an After-Hours Answering Service from 9:00 to 5:00

How a Receptionist Can Boost Productivity in the Office

Utilize Your Staff’s Time to the Fullest With an Answering Service